Terms and Conditions

These Terms and Conditions were last updated on October 21, 2022.

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of your child (“you”) and Huiyu Global Education Technology Co., Ltd., doing business as CUBEChinese (“CUBEChinese”, “we”, ”us”, or “our”), concerning your access to and use of the www.cubechinese.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms and Conditions. IF YOU DO NOT AGREE WITH ALL OF THESE Terms and Conditions, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Site from time to time. We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time. It is your responsibility to be aware of such changes, which will take effect when posted on our Site.

1. Use of Content and Intellectual Property Rights

You acknowledge and agree that CUBEChinese and any necessary contents and materials of CUBEChinese remain at all time the sole property of Huiyu Global Education Technology Co., Ltd., and are protected by the international copyright, trademark and intellectual property and other laws. Users and visitors agree not to publish, display, copy, transmit, or redistribute any picture, voice, text, educational tools and related information of this site without prior written consent of CUBEChinese. Any commercial use of CUBEChinese's content and services is strictly prohibited.

2. User's Rights

Your right as a CUBEChinese registered user is a non-transferable and non-exclusive, limited to access and use of the contents and services. Some educational content or community functionalities are available only through the purchase of courses or by becoming a registered user of CUBEChinese.

3. Registered User's Responsibilities

It is your responsibility to provide, maintain, and modify your personal account to keep the accuracy of all your personal information. In case you may not receive any notice of the changes of this site or you may get any loss due to wrong or inaccurate personal information, it is totally your responsibility. Any unauthorized use of your CUBEChinese account should be informed to CUBEChinese immediately.
It is your responsibility to warrant that you will carefully safeguard your account information, will not share your password or username with any third party, and will not allow any third party to access your account for any purpose.
It is your responsibility to pay for the charges for access, use and connection to the online courses of CUBEChinese.

4. User Generated Contributions

We may invite you to chat, contribute to, or participate in blogs, message boards, channels, and other media functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Site, including but not limited to text, writings, video, audio, photographs, comments, suggestions, personal information, or other material (collectively, “Contributions”). Contributions may be viewable by other users of the Site and through third-party websites. As such, any Contributions you transmit may be treated as non-confidential and non-proprietary.

By posting your Contributions to any part of the Site under your permission, you represent and warrant that you grant us an unrestricted, unlimited, irrevocable, non-exclusive worldwide right and license to host, use, reproduce, publish, store, publicly display and distribute such Contributions for any commercial purposes mutually agreed. The use and distribution may occur in any media formats and through any media channels.

5. Intellectual Property Information

For purposes of these Terms and Conditions, "content" is defined as any information, data, communications, software, photos, video, graphics, music, sounds, and other material and services that can be viewed by users on our site. This includes message boards, chat, and other original content.

By accepting these Terms and Conditions, you acknowledge and agree that all content presented to you on this site is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws, and is the sole property of Huiyu Global Education Technology Co., Ltd., and/or its Affiliates. You are only permitted to use the content as expressly authorized by us or the specific content provider. Except for personal use only, you may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any documents or information from this site in any form or by any means without prior written permission from us or the specific content provider, and you are solely responsible for obtaining permission before reusing any copyrighted material that is available on this site. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Neither we or our Affiliates warrant or represent that your use of materials displayed on, or obtained through, this site will not infringe the rights of third parties.

6. Enrollment Policy

You agree to fully disclose all information relevant to the enrollment in the programs offered by us. If we find or reasonably suspects that your information provided is falsified or inaccurate, we reserve the right to terminate our service.

Lessons may be postponed to another day in the week in the event of a public holiday, subject to change depending on local arrangements. All changes in time and lessons will be pre-notified to you to make necessary arrangements.

You may elect to enroll in any of the program we offer as follows:

1-on-1 30 minutes class
1-on-1 45 minutes class
1-on-2 60 minutes class

You acknowledge and agree that for 1-on-2 60 minutes class, you will be paired with the other party (“classmate”) with similar age and language proficiency. In any circumstance that you have not be paired for a proper classmate yet, you consent that the lesson duration will be 45 minutes instead of 60 minutes.

7. Billing, Package Modifications & Payments

The invoice will reflect the prices and charges based on our applicable price and fee schedule.
From time to time, we may make promotional offers each of which may have specific eligibility requirements, validity period and other terms which will be set out in the specific promotional offer. CUBEChinese reserves the right to change, withdrawal or discontinue the promotional offers.
Payment can be made by debit/credit card registered in your name, bank transfer, Alipay and Wechat pay.
You will ensure that there are sufficient funds available in your account registered with us to pay for services charged by us.
Trial lesson
We offer trial lesson that will only be available to new customers after signing up with us. These lessons are not available for transfer, refund, or any other conversion methods.
Consuming lessons
For packages with free or bonus lessons, paid lessons will be consumed first, and the free and bonus lessons will only be consumed or activated after all paid within the package is consumed.
Sharing reward
For package with Sharing Reward, you may elect to participate in the sharing activities while enrolled (except when packages are suspended). You may get one free lesson each week after completing the sharing task effectively until all the Sharing Rewards included in the package have been given.

You may share reviews or designated content on personal social media platforms such as WeChat moments, Facebook, Twitter, Instagram, etc., and send the screenshots to CUBEChinese for validation. CUBEChinese will verify the content and add the Sharing Reward to your account within 5 business days. If any changes of the Sharing Reward are made, you will be notified by us.

Elective course
CUBEChinese will provide elective courses for purchased user in order to further improve language proficiency. Purchased user can participate in the Elective Course at will. Some of the elective courses are free and open to all registered users.
Change of teacher
You have the right to request for a new teacher if you are not satisfied. CUBEChinese will be responsible for the management and the trainings of the teachers to facilitate your request and to meet your need.
It is your responsibility to submit the homework on time. Teacher will review the homework and provide feedback. Teacher will stay in touch with you regarding the study plan and learning progress.
Lesson Monitoring & Playback
With the aim of giving you the best possible service, we will monitor and/or record lessons and conversations that you have with us. We will use these to improve the quality of our service and lesson environment. You consent to such monitoring and/or recording for these purposes. The recordings will be stored for 3 months in our system.

You may playback the recording to review the lesson performance within 3 months since the lesson occurs. Any recordings beyond 3 months will be disposed due to privacy protection.

8. Leave Policy

You shall ask for a temporary leave at least 2 days in advance. If the lesson has been started for 5 minutes, no leave request will be accepted and your lesson credit will be deducted. You shall notify us in advance if sickness or any other special circumstances occur.

Written request shall be made for the temporary leave. You may contact us through WeChat, WhatsApp, or email.

Leave Policy for 1-on-2 class
You acknowledge and agree that our teacher will start and end the lesson on time regardless of any late or absence. You may negotiate with the other party to reschedule the lesson on the leave date. If mutually agreed, the lesson can be rescheduled. If you are unable to make an agreement with the other party on the leave date, you are eligible for a leave without accountability only if the following rules are satisfied:

i) You have purchased 10 or more lessons, excluding any Sharing Reward;
ii) For every 10 lessons purchased, you will be permitted to request for a leave without accountability. If all available permits of leave without accountability have been used up, your further leave request will be accounted as no-shows, and your lesson credit will be deducted.

Leave Policy for 1-on-1 class
Should you request for a leave 2 days in advance, lesson will be cancelled and rescheduled. No lesson credit will be accounted. If you did not request for a leave in time, you are eligible for a leave without accountability only if the following rules are satisfied:

i) You have purchased 10 or more lessons, excluding any Sharing Reward;
ii) For every 10 lessons purchased, you will be permitted to request for a leave without accountability. If all available permits of leave without accountability have been used up, your further leave request will be accounted as no-shows, and your lesson credit will be deducted.

You may apply to suspend the course package if your leave is longer than 2 weeks in special circumstances.

You shall apply for the suspension at least 14 days in advance. CUBEChinese reserve the right to decline the suspension request if notification is not received 14 days in advance.

Leave policy for teachers
CUBEChinese shall manage teacher’s late and absence in due care. If circumstance occurs, lesson credit will be retained for you.

If a teacher requests for a leave, it is our responsibility to substitute the teacher in time and ensure the lesson starts as scheduled.

If a teacher is late for the lesson, the teacher shall make up the lost time based on the length of the lesson. If the total lost time adds up to one lesson length, an extra lesson credit will be added your course package.

9. Lesson restore or make up

We will restore or add the lesson credit back to your package depend on the situation, when the following circumstances occur:

i) Teacher failed to start the lesson due to internet issue.
ii) Teacher missed the lesson and CUBEChinese did not notify you.
iii) Teacher did not finish the class due to power cut or internet issue.
iv) Teacher failed to provide service due to software system issue.

We reserve the right not to restore your lesson credit, when the following circumstances occur:

i) Lesson quality was affected because you were not properly prepared for the class due to change of equipment, location or other factors that lead to internet issue or noisy environment on your end.
ii) You use 3G, 4G or other unstable mobile network instead of WiFi/Cable and you did not use the assigned software properly.
iii) You did not follow the Leave Policy.
iv) You are late or absent for the lesson.

10. Refund Policy

You are entitled to a refund of the full payment for any purchased course package by filing a request for refund to CUBEChinese provided that:

a)You have not taken any lessons for the purchased course package before filing the request for refund; and

b)You will be responsible for any bank transaction fees in connection with the refund, which will be deducted from the payment to you.

If you request a refund for a purchased course package of which one or more lessons have been consumed, you are entitled to a refund of the payment for the remaining lessons with the original price (excluding discount/promotional offers and/or bonus classes), as shown in the formula below. You will be responsible for any bank transaction fees incurred in connection with the refund.

Amount of refund = the amount paid for the course – the number of completed lessons as schedule (including no-shows) × the price per lessons at the time of purchase – the market price of goods/products sent to you by us (if any)

The refund process will take 15-30 business days since the date refund request was permitted. Refund will be returned to the original method of payment unless other method is requested.

11. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries,  affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorney’s fees and expenses, made by any third party due to or arising out of: (1) your Contribution; (2) use of the Site; (3) breach of these Terms and Conditions; (4) any breach of your representations and warranties set forth in these Terms and Conditions; (5) your violation of the rights of a third party, including but not limited to intellectual property right; or (6) any overt harmful act toward any other user of the Site with whom you connected via the Site. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, proceeding which is subject to this indemnification upon becoming aware of it.   

12. Dispute Resolution

If any dispute occurs, both parties should negotiate friendly for settlement. The Agreement is governed and constructed in accordance with the laws of Hong Kong. The appointing authority shall be Hong Kong International Arbitration Center (HKIAC). The place of arbitration shall be in Hong Kong at HKIAC.

13. Privacy Policy

View CUBEChinese Privacy Policy

14. Miscellaneous

The terms and conditions for CUBEChinese services by becoming a registered user are equal to a legal agreement with CUBEChinese. You agree to comply with this agreement, which will remain in effect for the whole course period. Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not operate as a waiver of such right or provision.

CUBEChinese reserves the right to terminate your registration either upon expiration of the course period or upon breach or violation from the registered user of the Terms and Conditions. If you provide any information that is untrue, inaccurate, not current, incomplete, or CUBEChinese has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, CUBEChinese has the right to suspend or terminate your account and refuse any and all current or future use of the online courses.